
Ed Johnston is the President of Tryon Distributing, a distribution company operating within a high-demand logistics environment. Prior to engaging The VIRATA Group, Ed and his team were experiencing operational drag that wasn’t immediately visible. Despite having a dedicated management team, inefficiencies persisted, but no one had the time or external vantage point to identify them clearly. Ed sought a fresh, expert perspective to evaluate his distribution center’s performance and uncover improvement opportunities.
The central issue Ed faced was hidden inefficiencies impacting throughput and operational clarity. Though internal teams were capable, they lacked the time and objectivity to isolate root causes. Like many industry leaders, Ed was seeking insight (not fluff) with the goal of uncovering blind spots, exploring innovative solutions, and increasing operational effectiveness. This aligned directly with industry-wide frustrations around stagnant efficiency, team bandwidth, and underutilized capacity.
Ed brought in The VIRATA Group for an Operational Assessment, which included on-site observation and interviews with the management team. Using a proven methodology rooted in Lean Engineering, the consultants collected frontline insights and system-level data to assess real-time performance. Their findings were presented in a follow-up session that delivered not only a clear diagnosis but also new solution pathways the internal team had not previously considered. By blending sharp external analysis with Ed’s internal expertise, The VIRATA Group was able to spark high-leverage operational discussions and actionable next steps.
The engagement gave Ed and his leadership team a renewed sense of clarity and direction. The assessment was described as “very worthwhile,” offering thought-provoking insights and revealing new improvement strategies that had not been explored before. The process enabled Ed to reframe how his team viewed bottlenecks and introduced solution paths that unlocked greater potential across the distribution center. The hands-on approach, combined with strategic expertise, helped surface gaps that internal efforts had missed.
Tanner Mast, Director of manufacturing of Valor, was overseeing plant operations that were functional, but falling short of their true potential. Despite having Lean initiatives in place, the culture lacked traction, and frontline teams were disconnected from the bigger picture. Improvements weren’t sticking, and enthusiasm for continuous change had begun to fade. Tanner needed a breakthrough that would not only improve performance, but ignite buy-in across every level of the floor.
The Valor team was struggling with uneven adoption of Lean practices. While leadership had invested in systems, there was little excitement on the floor, and improvements weren’t cascading across lines. Tanner’s goal was cultural alignment, she needed her team to not only follow process changes, but to want them. This desire for grassroots momentum is a common pain point in operationally intensive environments, where transformation stalls without visible buy-in from the team that lives it daily.
The VIRATA Group worked closely with Tanner’s leadership team to implement tactical Lean solutions using their “Quick-Win Playbook” and floor-level engagement strategies. Leveraging tools like custom execution calendars and SOP templates, they facilitated visible wins in key production areas. These pilot implementations demonstrated what good looked like, not from the top down, but directly on the floor. As momentum grew, so did curiosity and demand from other operators, creating an organic ripple effect. The process emphasized speed, visibility, and simplicity, allowing teams to quickly see the benefits of change without disruption.
Tanner knew the shift had taken hold when her floor teams began asking, “When do we get that for my line?” What began as isolated upgrades turned into a cultural shift — one driven by frontline demand. The success of the initial rollout generated internal momentum, increased team pride, and reenergized continuous improvement efforts across the board. The transformation didn’t just improve processes; it rebuilt morale and belief in what was possible.